Customer Care

As many of our competitors continue to downsize and cost-out the important things, compromising the quality of your experience, ComNet operates with a totally different customer care philosophy. World-class customer care is built around people. Our staff consists of talented people who know ComNet products, their application, and who are there to provide prompt, efficient and cost-effective solutions to your communication network requirements. Our benchmark is how quickly we solve your challenge correctly, the first time.

Literature Requests
Our printed sales literature can be shipped within a few days of your request. If you need it faster, every piece is available as a PDF that can be sent to you via email. Send your request to

Customer Service
For non-technical questions, product availability, placing orders and checking the status of your order (or return), Customer Service is available Monday through Friday, 8:30 AM to 5 PM Eastern Standard Time and Greenwich Mean Time. Call 1-203-796-5300 or +44 (0)113 307 6409, or email

It's the little things that make all the difference:

  • Knowledgeable and Supportive Staff
  • Fast Delivery: 95% of all orders are shipped from stock within 48 hours
  • Extended Hours: ComNet Customer Care is open 8am – 8pm Monday – Friday to accommodate our West Coast and International Customers
  • Fiber Optic Training: ComNet offers a full curriculum of fiber optic and Ethernet training and we’ll bring it to you in classes around the country, in-person or on-line.
  • One of the most helpful and thorough web sites available. Providing technical documentation, design insight and resources designed from the customer point of view.